Help

How do I order?

Tap “Buy now” or “Add to cart”, then complete checkout. If you are not logged in, confirm the order by sending the SMS shown on the screen. You get updates at each step on Npasal and by SMS.

How do I pay?

Online with eSewa, Khalti, ConnectIPS or Fonepay, or cash on delivery / at pickup. Online payments are held by Npasal and passed to the shop after delivery, so cancelled or returned orders can be refunded.

Can I ask the shop a question?

Yes: use “Message the shop” on any product or shop page (log in first). Messages stay on Npasal; phone numbers are not shared until you order.

Can I cancel?

Yes, until the shop accepts the order. Open your order and tap “Cancel this order”.

How do returns work?

Open your order and tap “Return an item”. Items that arrive damaged, wrong or not as described can be returned within 7 days of delivery; each shop also shows its own change-of-mind policy. See Returns & Refunds.

Something went wrong

Message the shop first. If it is not solved, send a complaint on the Complaints page; we reply within 7 days.

I own a shop

Tap “Sell on Npasal”. Listing is free; we verify your shop before it goes live.

Contact us

Company: Npasal

Address: Kathmandu, Nepal

Email: support@yourdomain.com

Send a complaint →